Customer Testimonials
Bought a used truck from dealer. Price was to be 540 per month. Dealer added other charges and I was unaware when I signed on a computer signature pad. Did not get a copy of contract or bill of sale. Returned to dealership and they said they couldn't pull it up and red flags went off in my head. Called the credit union and found the price per month was 628 per month. Seems as the dealer added a service contract to the deal. Tried to stop the transaction but was unable to for I had possession of the truck. FRAUD.
AVIOD THE SERVICE CENTER
My wife and I had an issue with our van. The van was covered under a warranty and was taken there because the warranty company required a Chrysler dealership to work on the vehicle. Upon arriving in December 1924, I was greeted by Sean who was cordial and nice Sean was the Service advisor who handled speaking with me as the customer I gave him the warranty information expecting a timely repair. The repair was anything but timely for 10 days. The vehicle sat after the first time they had called my warranty company until I had to ... Read More DealerRater - Feb 1, 2025
Mike Allen and the team at Greenway CDJR did an amazing job with getting me in a vehicle. I have done business with Mike Allen for many years. He goes above and beyond to help. He's my go to when I need a car or truck. He always treats us with the best customer service. Love my new Jeep Compass. Need a new or used vehicle? Go see Mike
We were quoted a price for repairs on our ram 1500 and when we went to pick it up price had increased by 500 dollars when asked why they reduced it 250 but could not explain why
Pre sale was wonderful but post sale followup has been horrible. Other than sales rep Logan, responses to my questions have not been made.
Mike has been our salesman for years . Our experience is always great. I would recommend him. Always treated great.
The staff was great and was the car buying experience was pleasant with a hometown warm feeling. Everyone was very nice and played with my lively 8 yr old son while I did the business side of things. Mike and Tobie really helped me out alot and got me in the jeep I wanted. I highly recommend 👌
The sales staff was very helpful but the pricing is very misleading. They advertise a price online and clearly indicate that the advertised price includes the dealer fees but does not include tax, tag, and title fees that must be paid by the purchaser. After they do a hard inquiry on your credit they disclose a mandatory $1,879. Lux Care package and a $799. processing fee. When it clearly states online the pricing and you take a 2 hour drive to go purchase a vehicle and they drop this on you it's pretty disappointing.
Courtney and Tobie were great very helpful we had a wonderful experience there, be back
Perfect service easy financing very accommodating couldn’t ask for a better sales associate excellent experience
Michael was very helpful from the time we met until we drove away in my dream car.
I had a great experience at Greenway CDJR when purchasing my new Compass. The sales staff was friendly and knowledgeable, and they were able to answer all of my questions about the different models available. They were not pushy and took the time to listen to my needs and preferences.
I bought a new truck at this dealership, and it was the most pleasant purchase process I've ever experienced! Sales representatives Courtney and Rickey were exceptionally personable and helpful, the sales manager actually listened to what I needed, and Lee went above and beyond. I would highly recommend buying from them...what a great team!!! I know it's where I will go to buy my next vehicle.
Michael made the purchasing process as painless as possible. This is the second Jeep I have purchased from him and could not be more pleased.
I took my Durango for recall service. Tiffany was very friendly and helpful . I could not ask for things to have went any smoother than it did.. Thanks
This dealership made things so easy,I'm retired and on a fixed income and did not want any outrageous payments,Courtney and her crew got things done to suit me. If your looking for a car before to give Courtney a call, you want go wrong.
I broke down over Memorial Day weekend and the service department went above and beyond expectations to get me back in the road. The service advisor, Daniel Soelch, was absolutely tremendous in solving my problems. Top notch experience all the way around.
The Service Center contact was very knowledgeable regarding the warranty and how the warranty would work. She stayed in touch.
Will was very helpful and took his time finding us the perfect truck to work the deal. Even if it took a few days and a few different trucks, he made it work and myself and my fiancé couldn't be happier!
Terrible terrible terrible. Up front they make you think you'll be treated fairly, but the service department lacks an ounce of empathy or integrity, or professionalism, or assistance.
Bought a warranty there and had my issue looked at more than 4 times and still no resolution, now the warranty will expire.
A disgusting company through and through, being backed up by their service managers laughing in your face for defending yourself against their policies designed to keep you from getting the service you need.
Sold me a ford and then telling me they don't know how to work on ... Read More DealerRater - Aug 22, 2023
will hill made my experience wonderful ! all the people treated you like family and are so nice and honest ! thank you so much !
Y’all come and check out Devin and the gang here at Greenway, super professional team and super helping with finding an affordable vehicle. Great lot with awesome cars to choose from!
Loved it. WILLIAM HILL was fantastic, bought myself a new car.
I didn’t end up purchasing a vehicle, but if I were too I’m sure this place would be a great place to buy from! Shawn and Hannah were exceptional on their guest services and I will always appreciate a place with great honesty!
Good service.
Will Hill was amazing to work with on my purchase. I haven’t bought a new truck in 15 years, and he made it a quick and painless decision.
They treat you like family. Never pressure you . William Hill was great, I looked at 4 cars. He listen to me and let me get what I wanted. Everybody else was real helpful and treat you like they known you all there life, A lot better then the big boys in cobb county.
Service dept does not have a clue. Spent $1369 for nothing still same issue when I picked up my vehicle. Charges $211 per hour. Took my Jeep somewhere else after towing it from this dealer issue was a $15 fuel filter DO NOT TAKE Your car there for service, They lied about the parts they were supposed to replace the old parts still in the Jeep Service manager Greg has no clue as well as Mikel the service advisor Bottom line they are incompetent to work on anything
Also broke oil cap off while it was there half parts were left off and ... Read More DealerRater - Jan 20, 2023
Will is absolutely amazing, he has worked with me and my husband to find the right vehicle for us!
Great atmosphere and professional help from Tiffiany Holcombe and Terry. Was great to see our salesman, Devin. He is a sweet young man. 😉
Like everybody car dealership expensive check your local.mechanic first
They were friendly nd listen to everything I said
I have a brand new (2022) Jeep Compass, bells and whistles and moonroof as well. Thanks to Randy and Devin at Greenway CDJR in Rome, GA. You guys ROCK!!! ⭐️⭐️⭐️⭐️⭐️
Exceptional. That is all I have to say. William took care of us personally from the moment we pulled up, to the moment we drove off in our perfect car. Perfect price, perfect experience, just wow. He devoted his full attention to us and went OUT OF HIS WAY to help us out as well. I couldn't be MORE pleased. I always dread car shopping but this changed my mind 100%
I had to pick up a thermostat for my Jeep Wrangler & my local dealer in Cartersville was out of it & were going to transfer it from Rome. Since I was headed to Rome anyway, I offered to pick it up and arranged to have it laid out. It was easy peasy, in & out with no problems. If you need any parts, Bart & the other fellas here will certainly provide you with the whole service with a smile routine.
Professional service. Nice respectful young man. His name was Ben.
William hill & Randy went above and beyond To get us the best deal they could
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Everyone was kind and very helpful! Usually my husband takes care of the car maintenance but since his passing...I have to do it disabled and all!! Everyone in the service department was helpful and thanks to Tyler for helping my get my power wheelchair on the back of my car. I don't remember the young lady's name that helped him but I appreciate you both!!
Incompetent dealership!
WARNING!!!!!
SERIOUS RISK DO BUSINESS WITH GREENWAY DEALERSHIP IN ROME!!!
Recommending anyone that has had issues with this dealership to file a lawsuit. IT IS THE ONLY WAY YOU WILL GET RESULTS!
I am currently in the process of filing my lawsuit and can provide my lawyers name and number. Tried to be patient and expect customer service from the dealership but it's useless. GM and Service manager are very incompetent and not qualified to run dealership. ORLANDO FLORIDA CORPORATE is just as bad! Will not respond and will hide after dealership has DESTROYED your vehicle.
Dealership ... Read More DealerRater - Jul 28, 2022
Ram auto dealer
move too slow
Came to the dealership after Collin Garrett was very helpful and knowledgeable definitely says a lot about the dealer when willing to help and answers all your question. I can only imagine what the dealership is like during business hours. Looking forward to buying my next truck here.
Devon did a great job. He was knowledgeable and honest, and the dealership worked with me to get the pricing I wanted. I've not yet had any real experience with their Service Dept, but I'm very pleased with Sales.
Ginger in service is awesome! She gets it done right and is customer oriented. She always goes above and beyond for her customers. Best service advisor EVER!
AWESOME .... LOVE IT ....
Best car buying experience
Great visit at service department today. Ginger is the best!
Excellent customer service!
I absolutely love the sales associates here this is where I got my vehicle from definitely will come here again when I want to trade in and upgrade I will also send family and friends here.
Had an oil change and clean up done and Kaycie and the service Dept were great! Also thanks to Will Hill and Jonathan Arroyo for checking up on me! Awesome salesmen and would highly recommend them!!
I want to thank Kaycie and the service Dept for a great service visit! Oil change and clean up were great! Also shout out to Will Hill and Jonathan Arroyo for checking up on me! Great salesmen and would highly recommend them!!! Great job guys and gals!! Thank you all!
One of the easiest vehicle purchases I’ve ever made! They score a 10! Jonathan was great!
Service dept ok, kind of unorganized, overall, good job.
Always a great place to have your car serviced.
5 stars isn’t enough , I’d give a million if I could! This place is amazing 😊 Thank you Shawn Evans for getting me into the car I wanted!
I got excellent service here I told the guy what I wanted he didn't try to sale me a dream he went and got me what I wanted for the price I needed. All around good deal.
These guys went out of their way to take of us what a great staff !!!!!!
Really nice people. Extremely helpful and great prices.
Had always received great service in service shop. Employee turnover has caused staffing issues. Service advisors are limited, but friendly.
Absolutely amazing and will try to work with you for the prefect deal you’re looking for!
Awesome staff and experience purchasing! Jonathan, William, Justin and Shawn were amazing!! Even with the angry customer who kept being very ugly to them all. They handled everything with professionalism and I would highly recommend them. And Lee was amazing as well!
the process was made simple and easy, and will go back for the third time when i am ready
Couldn't deal with them, they wanted me to pay fee's other than tax,tag and title. A used vehicle they advertised for $6850 was going to cost $8000 cash.
The facility may not be state of the art but the staff is exemplary. Very helpful and friendly which is very refreshing in this crazy world we live in.
Shawn at Greenway Chrysler Dodge Jeep RAM of Rome was the absolute best. He made our buying process smooth, fast and painless. We couldn’t have ask for a better experience!
Courteous staff; friendly service department
I was at dodge window shopping new Jeeps and Shawn was very friendly and answered all my questions that I had about them. . when ready for such a big purchase will ask for him.
I’ve purchased multiple vehicles with Shawn and University CDJR. Good people , good deals. They treat you like family ! Prices are good and fair l.
I would recommend all my friends & family and even strangers to go see Shawn and the dealership. I called him about a vehicle he posted and within a few hours he had me approved and told me to come and get it. He takes care of you and treats each and everyone of his customers like family. I will be back and I recommend you to go to him
Purchased our 2017 Ram 1500 Sport from Shawn. He is very friendly, knowledgeable and accommodating. Will definitely be buying more vehicles from Shawn and Greenway CDJR of Rome.
This was by far the best car experience I’ve ever had. Shawn was so helpful and never pushy. He gave me my time and we ended up with an amazing deal. Thank you for all your help!
Fast and easy truck purchase. Shawn is the best!! Highly recommend Shawn as your salesperson!!!
Despite an obvious problem with the paint protection package they sold me on my new vehicle, my salesman basically told me to go to xxxx.
This was one of the best auto buying experiences I have ever had. Amanda was very knowledgeable and if I asked something she couldn't personally answer she would look into it and get my answer for me within a few minutes. There was no pressure as I have experienced in the past with other dealers and they worked behind the scenes to get the best interest rates for us. They really seemed to want to have our best interest in mind and what would work best for us through financing giving us multiple options. Follow ups the next day ... Read More DealerRater - Aug 11, 2021
I had a great experience buying a new 2021 Jeep Grande Cherokee L from here. Mark Dodd and Shawn Evans were most helpful in the whole process. Bless them, they have had to put up with me several times to teach me how to use all the tech stuff. If your looking, I would suggest you reach out to them!
The best car buying experience. I would recommend this dealership to anyone looking to buy a vehicle. The staff treated us with such kindness and respect. Shawn our salesman made our car buying experience one to remember. We will definitely be lifetime customers.
Amanda, Randy, and Mike are Absolutely amazing! Best dealership I've ever been to. I highly recommend this dealer to anyone who is looking for a Ram or otherwise! Emmette Fletcher
They fixxed my vechile in a fast and timely manner and they where really nice and professional
I would give zero stars if that was an option. My daughter's 2017 Jeep Compass is currently being held for ransom by the service department. It was brought in to have the radio replaced because the backup camera stopped working at less than 50,000 miles on the car. We have the extended warranty and the work was pre-approved by the warranty company. The work was completed over 24 hours ago but they will not give us our car back until they get payment from the company that pre-approved the work. Originally I was told my daughter could wait and it would take ... Read More DealerRater - Jul 8, 2021
Excellent customer service and sales. They took really good care of me in Service and BUYING MY CAR WAS A Great experience.
They have the worst customer service of any dealership I have ever visited. I purchased my 2017 Ram from them a few years ago, and wanted to stay loyal so I scheduled a test drive for a 2021 Ram. When I arrived at the dealership, I was informed that the manager’s daughter took the truck and he was not going to make her bring it back. Then they tried selling me a used 2020 Ram, which I considered until they told me to call the bank I wanted to finance it through. I asked the salesperson, “what is the finance manager’s ... Read More DealerRater - May 21, 2021