Customer Testimonials
Recent promotion they had had you believe that matching the number you scratched off with the number with an arrow pointing to various prizes. I "won" a 85 inch sony TV. I thought this is probably a scam and they would have you buy a car in order to get it. But I gave it a shot, Signed up on the website to claim my prize. Never said what it was just "You win" and then you pick a scheduled date to pick up your item.
So today I roll in and man it looks like this ... Read More DealerRater - Sep 16, 2026
Worst service experience ever. My first visit the van would not start I thought it might be the battery. They said the engine light was on which is false, they kept the van for about three weeks. They said the head needed replaced because of a misfire, but that was not the issue I took it in for. I picked the van up on a Friday and the next day it would not start same issue. I jumped the car off took it to Goodyear they replaced the battery and the auxiliary battery. Now I have this burning smell in ... Read More DealerRater - Nov 15, 2025
Purchased a used truck from them and am very pleased with the fair price and the way I was treated
Bought a used truck from dealer. Price was to be 540 per month. Dealer added other charges and I was unaware when I signed on a computer signature pad. Did not get a copy of contract or bill of sale. Returned to dealership and they said they couldn't pull it up and red flags went off in my head. Called the credit union and found the price per month was 628 per month. Seems as the dealer added a service contract to the deal. Tried to stop the transaction but was unable to for I had possession of the truck. FRAUD.
AVIOD THE SERVICE CENTER
My wife and I had an issue with our van. The van was covered under a warranty and was taken there because the warranty company required a Chrysler dealership to work on the vehicle. Upon arriving in December 1924, I was greeted by Sean who was cordial and nice Sean was the Service advisor who handled speaking with me as the customer I gave him the warranty information expecting a timely repair. The repair was anything but timely for 10 days. The vehicle sat after the first time they had called my warranty company until I had to ... Read More DealerRater - Jan 31, 2025
Mike Allen and the team at Greenway CDJR did an amazing job with getting me in a vehicle. I have done business with Mike Allen for many years. He goes above and beyond to help. He's my go to when I need a car or truck. He always treats us with the best customer service. Love my new Jeep Compass. Need a new or used vehicle? Go see Mike
We were quoted a price for repairs on our ram 1500 and when we went to pick it up price had increased by 500 dollars when asked why they reduced it 250 but could not explain why
Pre sale was wonderful but post sale followup has been horrible. Other than sales rep Logan, responses to my questions have not been made.
Mike has been our salesman for years . Our experience is always great. I would recommend him. Always treated great.
The staff was great and was the car buying experience was pleasant with a hometown warm feeling. Everyone was very nice and played with my lively 8 yr old son while I did the business side of things. Mike and Tobie really helped me out alot and got me in the jeep I wanted. I highly recommend 👌
The sales staff was very helpful but the pricing is very misleading. They advertise a price online and clearly indicate that the advertised price includes the dealer fees but does not include tax, tag, and title fees that must be paid by the purchaser. After they do a hard inquiry on your credit they disclose a mandatory $1,879. Lux Care package and a $799. processing fee. When it clearly states online the pricing and you take a 2 hour drive to go purchase a vehicle and they drop this on you it's pretty disappointing.
Courtney and Tobie were great very helpful we had a wonderful experience there, be back
Perfect service easy financing very accommodating couldn’t ask for a better sales associate excellent experience
Michael was very helpful from the time we met until we drove away in my dream car.
I had a great experience at Greenway CDJR when purchasing my new Compass. The sales staff was friendly and knowledgeable, and they were able to answer all of my questions about the different models available. They were not pushy and took the time to listen to my needs and preferences.
I bought a new truck at this dealership, and it was the most pleasant purchase process I've ever experienced! Sales representatives Courtney and Rickey were exceptionally personable and helpful, the sales manager actually listened to what I needed, and Lee went above and beyond. I would highly recommend buying from them...what a great team!!! I know it's where I will go to buy my next vehicle.
Michael made the purchasing process as painless as possible. This is the second Jeep I have purchased from him and could not be more pleased.
I took my Durango for recall service. Tiffany was very friendly and helpful . I could not ask for things to have went any smoother than it did.. Thanks
This dealership made things so easy,I'm retired and on a fixed income and did not want any outrageous payments,Courtney and her crew got things done to suit me. If your looking for a car before to give Courtney a call, you want go wrong.
I broke down over Memorial Day weekend and the service department went above and beyond expectations to get me back in the road. The service advisor, Daniel Soelch, was absolutely tremendous in solving my problems. Top notch experience all the way around.
The Service Center contact was very knowledgeable regarding the warranty and how the warranty would work. She stayed in touch.
Will was very helpful and took his time finding us the perfect truck to work the deal. Even if it took a few days and a few different trucks, he made it work and myself and my fiancé couldn't be happier!
Terrible terrible terrible. Up front they make you think you'll be treated fairly, but the service department lacks an ounce of empathy or integrity, or professionalism, or assistance.
Bought a warranty there and had my issue looked at more than 4 times and still no resolution, now the warranty will expire.
A disgusting company through and through, being backed up by their service managers laughing in your face for defending yourself against their policies designed to keep you from getting the service you need.
Sold me a ford and then telling me they don't know how to work on ... Read More DealerRater - Aug 22, 2023
will hill made my experience wonderful ! all the people treated you like family and are so nice and honest ! thank you so much !
Buyer Beware!! I bought a challenger from the dealership with a warranty. The lights in my vehicle started flashing which was still under warranty. I spoke with Randy Oakley about fixing the issue. He was very rude and racist. He told me it was my car now and my problem. Once they got my money I was dismissed. I have never been treated like this and its sad to see how they treat people after they have made their sale. Do not shop at this dealership!!!!!!!!
I purchased a truck from them, and a month later it had to have a new transmission. They were not willing to help out at all. Do not do business with them.
My husband bought a truck from them, and a month later it had to have a new transmission put in it. They were not willing to help at all.
Traded my Jeep I bought from there over 2 months ago. Everytime we call about the refund on our warranty we get the runaround. I will never purchase another vehicle from there ever.
This is a very dishonest dealership and should be ashamed of the way they treat veterans of this great nation. My sister bought a jeep that they won't warranty and left her and her dog stranded in Tennessee.
Buyer Beware they are Crooks !! The finance manger will tell you he isn't selling you a warranty!! Do not trust him!! When I went and registered my 2500 Ram the clerk informed me that I had to pay more taxes on the Warranty that I didn't wont.
Y’all come and check out Devin and the gang here at Greenway, super professional team and super helping with finding an affordable vehicle. Great lot with awesome cars to choose from!
Loved it. WILLIAM HILL was fantastic, bought myself a new car.
I didn’t end up purchasing a vehicle, but if I were too I’m sure this place would be a great place to buy from! Shawn and Hannah were exceptional on their guest services and I will always appreciate a place with great honesty!
Purchased a used Audi A6, I was informed by the salesman that the car passed a thorough inspection or else it wouldn't be on the lot. The engine mounts were bad which cost $2000 to repair. Either the car was NOT "THOROUGHLY" inspected or the service department is INCOMPETENT, maybe both!
Good service.
Will Hill was amazing to work with on my purchase. I haven’t bought a new truck in 15 years, and he made it a quick and painless decision.
They treat you like family. Never pressure you . William Hill was great, I looked at 4 cars. He listen to me and let me get what I wanted. Everybody else was real helpful and treat you like they known you all there life, A lot better then the big boys in cobb county.
Service dept does not have a clue. Spent $1369 for nothing still same issue when I picked up my vehicle. Charges $211 per hour. Took my Jeep somewhere else after towing it from this dealer issue was a $15 fuel filter DO NOT TAKE Your car there for service, They lied about the parts they were supposed to replace the old parts still in the Jeep Service manager Greg has no clue as well as Mikel the service advisor Bottom line they are incompetent to work on anything
Also broke oil cap off while it was there half parts were left off and ... Read More DealerRater - Jan 19, 2023
Will is absolutely amazing, he has worked with me and my husband to find the right vehicle for us!
Nothing but a bunch of liars and scammers trying to take advantage of every customer they can. I had a 700 score went her to trade my 2022 jeep vehicle with 1,400 miles on a new v8 challenger. They ran my credit and told me I only got approved for a v6 used vehicle without the trade. It was all lies!!! I didn’t and wouldn’t buy a v6 . I went to another dealership and traded my vehicle for a brand new v8 like I wanted. Stay away from these people!!
Great atmosphere and professional help from Tiffiany Holcombe and Terry. Was great to see our salesman, Devin. He is a sweet young man. 😉
Like everybody car dealership expensive check your local.mechanic first
They were friendly nd listen to everything I said
I have a brand new (2022) Jeep Compass, bells and whistles and moonroof as well. Thanks to Randy and Devin at Greenway CDJR in Rome, GA. You guys ROCK!!! ⭐️⭐️⭐️⭐️⭐️
Exceptional. That is all I have to say. William took care of us personally from the moment we pulled up, to the moment we drove off in our perfect car. Perfect price, perfect experience, just wow. He devoted his full attention to us and went OUT OF HIS WAY to help us out as well. I couldn't be MORE pleased. I always dread car shopping but this changed my mind 100%
I had to pick up a thermostat for my Jeep Wrangler & my local dealer in Cartersville was out of it & were going to transfer it from Rome. Since I was headed to Rome anyway, I offered to pick it up and arranged to have it laid out. It was easy peasy, in & out with no problems. If you need any parts, Bart & the other fellas here will certainly provide you with the whole service with a smile routine.
Professional service. Nice respectful young man. His name was Ben.
William hill & Randy went above and beyond To get us the best deal they could
Dishonesty at its finest. Called to ask about a used vehicle. Guy called me back and wanted me to send him my email address “to follow up with an offer.” And instead he signed me up for spam email!! They have lost my respect and any future business. We went and bought the same vehicle I was asking about here (same specs and condition) for $2000 less at another dealership. So not only are they dishonest, they also don’t have competitive prices.
Everyone was kind and very helpful! Usually my husband takes care of the car maintenance but since his passing...I have to do it disabled and all!! Everyone in the service department was helpful and thanks to Tyler for helping my get my power wheelchair on the back of my car. I don't remember the young lady's name that helped him but I appreciate you both!!
Incompetent dealership!
WARNING!!!!!
SERIOUS RISK DO BUSINESS WITH GREENWAY DEALERSHIP IN ROME!!!
Recommending anyone that has had issues with this dealership to file a lawsuit. IT IS THE ONLY WAY YOU WILL GET RESULTS!
I am currently in the process of filing my lawsuit and can provide my lawyers name and number. Tried to be patient and expect customer service from the dealership but it's useless. GM and Service manager are very incompetent and not qualified to run dealership. ORLANDO FLORIDA CORPORATE is just as bad! Will not respond and will hide after dealership has DESTROYED your vehicle.
Dealership ... Read More DealerRater - Jul 28, 2022
Ram auto dealer
move too slow
Left my vehicle at the dealership for three weeks and they never touched it. Everyday they told me I was next in line. Finally had enough and took it to a local mechanic and it was repaired the next day for a fraction of price the dealer was quoting me. Do your own research on the service department.
This place likes to steal your money saying you need a ton of parts that are brand new
I would not let this dealer work on my car again if my life depended on it! Was passing through town earlier this year and my vehicle broke down and I needed service. Service department told me they could have a replacement part installed and it would cost me over $4,000.00. The dealership procured a replacement part from a low quality, inferior parts supplier. After the parts manufacturer supplied multiple defective replacement parts, the parts manufacturer told me to go back to the dealership for a refund. Since I live several hours away, bringing the vehicle back for service is not ... Read More Google - Jun 29, 2022
Came to the dealership after Collin Garrett was very helpful and knowledgeable definitely says a lot about the dealer when willing to help and answers all your question. I can only imagine what the dealership is like during business hours. Looking forward to buying my next truck here.
Devon did a great job. He was knowledgeable and honest, and the dealership worked with me to get the pricing I wanted. I've not yet had any real experience with their Service Dept, but I'm very pleased with Sales.
Best car buying experience
Great visit at service department today. Ginger is the best!
Excellent customer service!
Worst service experience. Everyone was rude and disrespectful. Had headlight BULB changed charged me $180 just to change the bulb ($21.25 to throw the old bulb away + $5 for a receipt) and then when I questioned them they got an attitude and said they should have charged me $250. Will never go back or purchase another vehicle again.
I absolutely love the sales associates here this is where I got my vehicle from definitely will come here again when I want to trade in and upgrade I will also send family and friends here.
Will and the sales guys are awesome and Justin is great. Disappointed in the service department. Kept charging me and keeping my vehicle longer than expected. I’ll give Will 5 stars always taking care of me.
Horrible, had my keep in there three times, charged hundreds of dollars, they never fixed it. Engine light still on, still cutting out. The mechanic didn’t even act like he cared about his work at all
Had an oil change and clean up done and Kaycie and the service Dept were great! Also thanks to Will Hill and Jonathan Arroyo for checking up on me! Awesome salesmen and would highly recommend them!!
Worst vehicle shopping experience ever. Matt fielder and John will waste your time. Don’t bother going to this dealer . If I could give zero stars I would . I hope this save someone else’s time .
One of the easiest vehicle purchases I’ve ever made! They score a 10! Jonathan was great!
We stopped to look at a Dodge Ram 2500 and the salesman came out and asked us if we needed help but to our Avail we didn't get any help he seemed like he wasn't really interested in working just standing there like a knot on a log we came home and got online and we'll go to Carrollton Georgia they tried to help us on the telephone this guy did not even ask for a phone number or any kind of information was not interested so we're not interested won't be back
Service dept ok, kind of unorganized, overall, good job.
Always a great place to have your car serviced.
5 stars isn’t enough , I’d give a million if I could! This place is amazing 😊 Thank you Shawn Evans for getting me into the car I wanted!
I got excellent service here I told the guy what I wanted he didn't try to sale me a dream he went and got me what I wanted for the price I needed. All around good deal.
Had always received great service in service shop. Employee turnover has caused staffing issues. Service advisors are limited, but friendly.
Absolutely amazing and will try to work with you for the prefect deal you’re looking for!
Awesome staff and experience purchasing! Jonathan, William, Justin and Shawn were amazing!! Even with the angry customer who kept being very ugly to them all. They handled everything with professionalism and I would highly recommend them. And Lee was amazing as well!
the process was made simple and easy, and will go back for the third time when i am ready
Couldn't deal with them, they wanted me to pay fee's other than tax,tag and title. A used vehicle they advertised for $6850 was going to cost $8000 cash.
The facility may not be state of the art but the staff is exemplary. Very helpful and friendly which is very refreshing in this crazy world we live in.